Frequently Asked Questions
Everything you need to know about shopping at Van Gogh.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on most items. Products must be returned in their original packaging and unused condition to qualify for a full refund.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 1 hour of placement. After this window, the order begins processing and cannot be changed, though you may return it once received.